Frequently Asked Questions

Trust & Safety

We rigorously vet all of our cleaners. Our Cleaners adhere to local and state guidelines to prevent the spread of COVID-19.

if something is not done to your expectations, please let us know within 24 hours. We’ll send a team out to make it right (within a 7-day window).

All of our team members are interviewed by the owners and pass a criminal record check. We believe our team is our greatest asset, and therefore have very high standards. Only about 10% of those that apply end up working for Cleaners Joy.

The majority of our bookings are made online, so we take security very, very seriously. Our booking page is protected by extended validation SSL. Our booking form has it’s own layer of 256 bit security. Credit card transactions are processed by Stripe, which has its own 256 security protocol. Additionally, our system does not store your credit card number, only a token that allows us to charge the card when the service is complete.

Yes, they do. We run a detailed nationwide background check on all applicants as the last step in our pre-screening process.

If something goes wrong we’re here to make it right. Please let us know right away and we’ll be there to take care of it. That’s our promise to you!

Miscellaneous

For one, two and three bedroom homes, we send a single cleaner. For four bedrooms or more, we’ll send a team of two. In a hurry? Let us know and we’ll see what we can do!

Our customer service team is available to serve you 9:00 am – 5:00 pm, Monday – Friday.

Absolutely! Contact us and we will work out all the details!

No worries! You can either login to your account or email us at [email protected] and we will take care of everything. Please give us 24 hours’ notice, otherwise, there is a $75 cancellation fee.

Manage your account

Simply go to our booking form and schedule your appointment online. Alternatively, you can give us a call/text, send an email or chat with one of our agents. If your home hasn’t been professionally cleaned before, you’ll want to book a Deep Clean for your first time.

You can submit a password change request on the customer login page

You can login in to your account here.

Log into your account and update your address. Alternatively, you can give us a call/text and we will update your address for you.

Getting Started

We price based on the number of bedrooms and bathrooms in the home. Select the number and the price is shown instantly on the website.

We provide services in Cumberland County and surrounding areas, including Portland, South Portland, Westbrook, Gorham, Standish, Falmouth, Freeport, Yarmouth, and Cape Elizabeth.

Sure thing. Simply respond to your confirmation email or log into your account and add any comments you would like to be applied to your service.

When you book service an account is automatically created for you. Simply set up your account, choose your password, and you’re ready to go. Alternatively, you can create and log into your account at this link

Yes, we provide all cleaning supplies, products and equipment, unless there is a specific request for a certain service.

Cleaning Packages

We strive to provide you with a cleaning service that is second to none. However, there are some things that we cannot offer or guarantee. We want you to be completely satisfied with our service. If you are unsure about your cleaning or an item below, please call us to discuss!

 

The following are services we do not provide:

 

We cannot perform services while other services are being performed in or around the home (plumbing, painting, construction, etc.)

 

No lifting or moving of heavy items (refrigerator, stove, tables, etc.)

 

No moving vases, hung pictures, or other delicate items.

 

We are happy to load your dishwasher, but cannot replace dishes in cupboards once complete. We don’t want to break anything.

 

Cleaning any item or area that cannot be safely reached using telescopic cleaning tools and a step stool.

 

Removing excessive pet hair from upholstery. While our Deep Clean option does include vacuuming furniture, our cleaning professionals have found that guaranteeing the removal of all excessive pet hair from upholstery is too time consuming to be economical, and they are never satisfied with the end result. They will do their best, and we hope our clients will understand the effort taken!

 

Cleaning exterior windows

 

Removing strong odours (mould, animal waste, smoke, etc.) Again, we will do our best.

 

Cleaning inside dishwashers and washing machines

 

Cleaning light bulbs

 

Cleaning rodent/insect infested homes

 

Removing excess paint from surfaces

 

Post-construction cleaning. it does not fall within the parameters of our online booking system and would require an in-person visit to make a quote.

 

Deep carpet/floor cleaning (steam cleaning, polishing, waxing, etc.)

 

Heavy marks/stains on walls, baseboards, other painted surfaces. We don’t want to potentially damage your paint!

 

 

Are you going to be out of town and want to come home to a fully stocked refrigerator or need someone to pickup your dry cleaning or other necessities? Our home concierge services are like having a personal assistant– book us by the hour! Minimum 2 hours.

We can help you clean out your garage, storage unit, or closet so you can find what you’re looking for or make room for new things. We have a three hour minimum and can stay as long as it takes to sort through everything. Give us a call or drop us an email, and we can discuss your needs!

Our Move In/Move Out option delivers a thorough cleaning to prepare the home for you or the new family moving in! (Please ensure that the home is empty prior to our service. And we will need electricity and water!)

 

Living Areas & Bedrooms

Vacuum/Sweep/Mop

Remove cobwebs

Dust all surfaces

Clean ceiling fans and light fixtures

Switch plates cleaned

Doorknobs cleaned and disinfected

 

Bathrooms

Counter tops, sinks, showers, bathtubs, fixtures cleaned and disinfected

Toilets cleaned and disinfected

Floors cleaned and disinfected

Mirrors cleaned

Clean ceiling fans and light fixtures

Cabinets and drawers cleaned inside and out

Remove cobwebs

Switch plates cleaned

Doorknobs cleaned and disinfected

 

Kitchen

Sweep/Mop

Thorough dusting

Remove cobwebs

Clean ceiling fans and light fixtures

Sinks, fixtures, counters cleaned and disinfected

Appliances cleaned inside and out

Cabinets and drawers cleaned inside and out

Exterior of range hood cleaned

Stove top, burners, drip pans, and knobs cleaned

Stainless steel polished

Switch plates wiped down

Doorknobs cleaned and disinfected

 

Garage & Patio

Sweep floor

Remove cobwebs

 

All Rooms

Wipe down window sills

Vents dusted and wiped down

Blinds dusted & wiped down (note: we do not wipe down thin metal or plastic blinds due to danger of bending/breaking)

Wipe down baseboards, door facings, door frames, spot-clean walls (some marks/stains may need to be painted over)

 

First-time clients who haven’t had their home cleaned professionally within the last month will need to add the Deep Clean option in the Extras section in order to give our crew members the time they need to achieve the high-quality results we’re known for. Once that’s complete, our Standard Clean is the perfect choice for weekly/biweekly/monthly services moving forward!

 

Living Areas & Bedrooms

  • Vacuum/Sweep/Mop
  • Remove cobwebs
  • Dust all surfaces and items
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Make beds
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills
  • Wipe down baseboards
  • Vacuum furniture/under furniture
  • Wipe down furniture

 

 Bathrooms

  • Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Exterior of cabinets and drawers cleaned
  • Remove cobwebs
  • Carpeting vacuumed
  • Empty trash, wipe down trash can
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills
  • Wipe down baseboards

 

Kitchen

  • Sweep/Mop
  • Thorough Dusting
  • Remove cobwebs
  • Clean ceiling fans and light fixtures
  • Dust blinds and vents
  • Sinks, fixtures, counters cleaned and disinfected
  • Exterior of appliances cleaned
  • Exterior of cabinets and drawers cleaned
  • Microwave cleaned and disinfected, inside and out
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless steel polished
  • Empty trash, wipe down trash can
  • Switch plates wiped down
  • Doorknobs cleaned and disinfected
  • Wipe down door frames and door facings
  • Wipe down window sills
  • Wipe down baseboards
  • Vacuum furniture/under furniture
  • Wipe down furniture

Living Areas & Bedrooms

  • Vacuum/sweep/mop
  • Remove cobwebs
  • Dust all surfaces and items
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Dust baseboards & window sills
  • Make beds
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected

 

Bathrooms

  • Counters, sinks, showers, bathtubs, fixtures cleaned and disinfected
  • Toilets cleaned and disinfected
  • Floors cleaned and disinfected
  • Mirrors cleaned
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Dust baseboards & window sills
  • Exterior of cabinets and drawers cleaned
  • Remove cobwebs
  • Carpeting vacuumed
  • Empty trash, wipe down trash can
  • Switch plates cleaned
  • Doorknobs cleaned and disinfected

 

Kitchen

  • Sweep/mop
  • Thorough dusting
  • Remove cobwebs
  • Sinks, fixtures, counters cleaned and disinfected
  • Exterior of appliances cleaned
  • Exterior of cabinets and drawers cleaned
  • Microwave cleaned and disinfected, inside and out
  • Dust ceiling fans, light fixtures, blinds, and vents
  • Exterior of range hood cleaned
  • Stove top, burners, drip pans, and knobs cleaned
  • Stainless steel polished
  • Empty trash, wipe down trash can
  • Switch plates wiped down
  • Doorknobs cleaned and disinfected